FAQ

 

ALL SALES ARE FINAL

Due to the nature the hand made art work and the limited number of editions, all sales are final. Please note, art works are currently in production and delivery will begin in late February. The artist’s studio may offer replacements at our discretion. If we decide to use a refund for a damaged edition, it will be issued once DHL resolves the claims case and notifies us that it has been closed. 

WHAT TO DO IF YOUR PACKAGE IS LOST OR STOLEN

If your package is lost or stolen, please contact the shipping provider. If your package is unable to be found by the provider, send an email to juno@junoshen.com with your order number as the subject line and we will try to assist. 

WHAT TO DO IF YOUR ARTWORK IS DAMAGED

The packaging is designed to protect the artwork, it will at times encounter damage during shipping. If, the artwork is damaged, the insurance included in your shipping price will cover damages. In this event, please send an email to juno@junoshen.com with your order number as the subject line, images of the damage, and we will assist you in filing your claim. 

WHAT TO DO IF CUSTOMS OPENS YOUR PACKAGE

From time to time, customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurrence. 

WHAT TO DO IF YOUR PACKAGE IS DELAYED BY CUSTOMS

We have no insight into customs handling or any delays that may result from customs processing. The shipping provider should have the latest information on customs status and procedures. 

TARRIFS, TAXES AND DUTIES

We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. 

WHAT TO DO IF YOU HAVE GENERAL SHIPPING QUESTIONS

For general shipping questions, please contact the shipping provider. 

HOW SALES TAX IS HANDLED

Sales tax is added to any purchase within New York State. Sales tax will also be assessed on shipping charges if shipment is within New York State. Any other sales taxes and duties are determined by the shipper and by customs. Please contact those agencies directly with questions about these charges. 

ANY OTHER QUESTIONS?

DM @juno.shen on instagram or email juno@junoshen.com